SK-II 小灯泡 美白精华面部护肤精华液 50ml

Shipping & Delivery

Dispatch：Dispatch within 1 working day after payment.

Shipping Area ： UK

Shipping Method： 

Please note： No delivery on Saturday, Sunday and UK holidays.   

Change address

 If you find the address is incorrectly filled out after placing the order, please contact us by Email or WeChat customer service within 12 hours after the order is placed, we will help you to modify the address as soon as possible. If the goods are sent to the wrong address because you did not contact us in time, we will not be responsible for the wrong shipping.

Tracking your order

 We will email the delivery information after the parcel is dispatched. The parcel needs to be received by the reception or by yourself. If the package is successfully signed, we will not be responsible for the loss of the package, which is caused by the customer’s personal reasons.

Return policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your MagieLog purchase, we do refund when we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

1. If you receive a wrong or broken item, we accept refund or exchange.
2. Only full price products can be returned.
3. Returns must be made within 14 days after your purchasing date.
4. Merchandise must be in its original, unopened, and unused condition and with your purchasing receipt.
5. We regret that we do not refund original shipping costs with the return，also we are not responsible for any return shipping fees.

Please do contact us by emailing Customer service info@magielog.co.uk or Wechat customer service to state the reason why you want to return your product, once we reach a consensus，we will process your return application. Please do not return your merchandise before contacting us, otherwise, we won’t accept the return application and be responsible for any shipping charge.

1. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
2. All returns will be credited to the original credit card used at the time of purchase.
3. Returns will be processed within 14 working days of our office receiving your item.

Refunds cannot be made in relation to certain circumstance such as:

1. The goods are not resalable or return by others.
2. You do not like the goods, or doubting the authenticity of the goods.
3. You have opened the goods.
4. We do not receive the goods from you which you want to return.
5. Because the effect of the product varies from person to person, we do not accept refunds for reasons such as ineffectiveness or insignificant effects after use.
6. You do not receive our parcel due to your personal reason but the tracking showed the parcel is delivered (e.g. the parcel left in neighbour/reception but you do not go to collect on the same day), which make the goods past their ‘best before’ date. Or you do not receive our parcel on first time delivery (e.g. miss-delivery), which make the goods past their ‘best before’ date.

Please return to our office address below：

Exchange policy

We are happy to exchange any defective, damaged or misdirected items. If you find any problems with the goods you received, please contact us at info@magielog.co.uk or WeChat customer service within 24 hours after receiving the goods.

We do not accept exchange for the following conditions. If you need to exchange the products, please read the following information below：

• The goods are not resalable, or exchange by others.
• You do not like the goods, or doubting the authenticity of the goods.
• You have opened the goods.
• We do not receive the goods from you which you want to exchange.
• You do not receive our parcel due to your personal reason but the tracking showed the parcel is delivered (e.g. the parcel left in neighbour/reception but you do not go to collect on the same day), which make the goods past their ‘best before’ date. Or you do not receive our parcel on first time delivery (e.g. miss-delivery), which make the goods past their ‘best before’ date.

Please do contact us by emailing Customer service info@magielog.co.uk or Wechat customer service to state the reason why you want to exchange your product, once we reach a consensus，we will process your exchange application. Please do not return your merchandise before contacting us, otherwise, we won’t accept the exchange application and be responsible for any shipping charge.

Please make sure to record your tracking number because we cannot issue an exchange until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

Please return to our office address below:

The exchange will be processed within 5 working days of our office receiving your item.

Our customer service email address： info@magielog.co.uk 

Wechat customer service (or scan the QR code below）: