Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to info@magielog.co.uk
After you’ve completed checkout, you’ll be sent an email to confirm that we have received your order. Within 48 hours you should receive a second email, to confirm that your order has been prepared and made ready for dispatch.
If a product is out of stock you can request an email notification to let you know when we have new stock available.
To cancel your order, you must contact customer services in writing via email or letter as soon as possible. It is very difficult to cancel an order once it has been dispatched from our warehouse. For legal or hygiene reasons there are a small number of products that can’t be cancelled. You will not have any right to cancel a purchase for the supply of any of the following goods: For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
On the top right corner of the page you should be able to see a Login/Register link. Click on the link and you will be invited to create an account, if you do not already have one. Your username will be the same as your email address; you will then need to create a password.
If you forget your password, don’t worry, we can email it you. On the Login/Register page, just right of the password box, you’ll see a “Forgotten Password?” link. Click on it, and enter your email address on the next page. An email will be sent to your address with your password details.
Magielog.co.uk is Tier 1 PCI DSS certified – a security standard which ensures the highest level of available protection for private data used by a website. Tier 1 PCI DSS certified websites undergo regular independent tests to ensure your data is protected and not vulnerable to theft. We comply fully with the Data Protection Act 1998 and will never share your personal data with a third party without your full consent. You can find out more on our Security and Privacy page.
As soon as you have finished placing your order your card is pre-authorised. We don’t actually take payment until your order has been dispatched and is on its way to you. If, for whatever reason, your order cannot be dispatched immediately, we will not take payment until it is actually ready to send to you.
If you are a regular customer, you can choose for us to save your card and debit card details. This will make it much quicker for you to purchase items in the future. However, if you choose not to have your card details saved, they will be deleted once your transaction has been completed.
Please check your card details in your account to make sure the information is correct, e.g. the expiry date or your billing address. Make sure that you enter the security code correctly - the three digit number on the back of your card. Your payment may have been declined by your bank - please check this with your bank. If you've checked all of the above, we suggest you try paying with another card.
We aim to deliver all products within 2 - 4 working days. On rare occasions delivery may take a little longer; if you have not received your items within 14 days of you placing your order, please contact our customer service team.
With the exception of some smaller items, most orders will require a signature upon delivery.
If you do not receive your order within 14 days of you making your purchase, please contact our customer service team.
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